2016-2020
Built product and marketing solutions for a large service platform for global hotel brands. From inventory tracking to guest callbacks, I introduced many endto- end solutions that simplified task flows for a diverse set of hospitality roles. I also had an integral role in introducing new brand standards and establishing a design system that saved company costs, cut small design decisions, and bridged the gap between design and development.
2005-2011
Led daily support operations, internal application installations and developed process standards. I also authored user guides, designed workflows and provided training for a project tracking system.
2022-2025
Lead designer for their communications experience where we redesigned secure messenger and set the stage for an omni-channel solution to support email, SMS and eFax. I also worked with a small team to revamp a multibranded design system. This involved continuously working with multiple teams to audit, rebuild and document core components and patterns.