Led daily support operations, internal application installations and developed process standards. I also authored user guides, designed workflows and provided training for a project tracking system.
Built product and marketing solutions for a large service platform for global hotel brands. From inventory tracking to guest callbacks, I introduced many endto- end solutions that simplified task flows for a diverse set of hospitality roles. I also had an integral role in introducing new brand standards and establishing a design system that saved company costs, cut small design decisions, and bridged the gap between design and development.
Lead designer for their communications experience where we redesigned secure messenger and set the stage for an omni-channel solution to support email, SMS and eFax. I also worked with a small team to revamp a multibranded design system. This involved continuously working with multiple teams to audit, rebuild and document core components and patterns.
Specialized in creating digital design materials, presentations and information architecture diagrams to support complex digital marketing projects for national clients. I also produced visual assets for a number of departments including development, creative, sales, account services and reporting.